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Do you have questions, comments, are you curious or do you want to know more about the products and dishes? Send a message via the chatbox.
Do you have questions? We are there to help you.
View the most frequently asked questions that our customers ask us. Do you still have questions? Then contact our customer service.
The opening hours of our concierge is in the chat below the page.
At Sous we charge a standard service fee and cooled transport fee of € 9.90 per delivery date. If you have multiple menus delivered on the same delivery date, the standard service fee and transport fee will also remain € 9.90. When you order a menu that is in the Michelin section, you pay € 32 for some restaurants with "Priority Delivery" in connection with private shipping. Products in the Sous Market differ in the field of shipping costs. You can see this at the checkout.
We always deliver the boxes between 8 a.m. and 6 p.m. If you want to enjoy your experience earlier, order for a day before. All menus can be kept for at least 2 days. So if you want to be sure that it is on time for lunch or early dinner, order 1 day in advance.
We deliver on Tuesday to Saturday. But this differs per menu. On the page of the menu you can see for which days you can order. You can also filter on delivery date and then you see all available menus before that date. We deliver the boxes between 09:00 and 18:00 with you.
The evening before your delivery date you get a track & trace link. On this you see a 2-hour time slot. Are you not at home? Leave a note for the driver, such as; "Send it to the neighbors or put it in a safe place at my house".
On the delivery date you have chosen. You can find this in your order confirmation in your mail. The evening before the delivery date you have chosen, from 22:00, you can expect your track & trace or delivery update. We cannot give you clarity for that, since the chefs are still busy packing your fresh components.
No worries, we will help you with this. You will find the instructions for each menu. Strangely enough, have not found a menu in the box? On this website under the heading instructions of the menu you have chosen, the online versions of the Dutch and English menu are.
Almost nothing, just your own kitchen. Under the instructions tab with the chosen menu, the online versions of the menus are. All ingredients are already in the box. So you no longer have to do groceries.
We advise you to consume the menu within 48 hours. Is the menu lasting longer? Then that is indicated in the menu or on the product page.
You can contact us via chat. If you prefer to email you to hello@eatsous.com.
Your restaurant in Sous?
Do you also want to work with us and let more people in the Netherlands enjoy your best dishes together with us? Then contact us via this form.