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Do you have questions, comments, are you curious, or do you want to know more about the products and dishes? Then send a message via the chatbox.
Do you have questions? We are here to help you.
Check out the most frequently asked questions our customers ask us. Still have questions? Then contact our customer service.
The opening hours of our concierge are in the chat at the bottom right of the page.
At eatSOUS, we charge a standard service fee and a refrigerated transport fee totaling €9.90 per delivery date. If you order multiple menus for the same delivery date, the standard service fee and transport fee remain €9.90. If you order a menu listed in the Michelin section, you pay €32 for some restaurants with 'Priority delivery' due to private shipping. Products in the eatSOUS market vary in shipping costs. You can see these at checkout.
Ja, wij bezorgen door heel Nederland, met uitzondering van de Waddeneilanden.
In België bezorgen wij binnen de volgende postcodegebieden: 1000 t/m 1299 1500 t/m 3999 8000 t/m 9999
We always deliver the boxes between 08:00 and 18:00. If you want to enjoy your experience earlier, order for a day earlier. All menus have a minimum shelf life of 2 days. So if you want to be sure it arrives on time for lunch or an early dinner, order one day in advance.
We deliver from Tuesday to Saturday. However, this varies per menu. On the menu page, you can see for which days you can order. You can also filter by delivery date and then you'll see all available menus for that date. We deliver the boxes to you between 09:00 and 18:00.
The evening before your delivery date, you will receive a Track&Trace link. Here you will see a 2-hour time slot. Not home? Leave a note for the driver, such as: 'Deliver it to the neighbors or leave it in a safe place at my home.'
On the delivery date you selected. You can find this in your order confirmation email. The evening before your chosen delivery date, from 22:00 onwards, you can expect your Track&Trace or delivery update. Before that, we cannot provide clarity, as the chefs are still busy packing your fresh components.
Don't worry, we help you with this. With each menu, you will find the instructions. Didn't find a menu in the box, strangely enough? On this website, under the instructions section of your chosen menu, you will find the online versions of the Dutch and English menus.
Almost nothing, just your own kitchen. Under the instructions tab of the chosen menu, you will find the online versions of the menus. All ingredients are already in the box. So you don't need to do any more shopping.
We advise you to consume the menu within 48 hours. Is the menu longer lasting? Then it will be indicated in the menu or on the product page.
You can contact us via chat. If you prefer to email, you can do so at hello@eatsous.com.
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Would you also like to collaborate with us and let more people in the Netherlands enjoy your best dishes? Then contact us via this form.