Kerst bestellingen
Hieronder staan de belangrijkste vragen en antwoorden rondom bezorging tijdens kerst. Neem deze door voordat je contact opneemt. Door de kerstdrukte is onze klantenservice alleen beschikbaar voor urgente problemen en klachten. Overige vragen kunnen naar hello@eatsous.com en beantwoorden wij later.
Heb je vragen? Wij zijn er om je te helpen.
Bekijk de meest gestelde vragen die onze klanten ons stellen. Heb je nog steeds vragen? Neem dan contact op met onze klanten service.
Onze klantenservice is bereikbaar van maandag tot en met zaterdag van 9:00 tot 19:00.
Rondom de feestdagen bezorgen wij tussen 07:00 en 18:00 uur. Op de avond vóór de bezorgdatum ontvang je een Track & Trace-link met een tijdsindicatie. Hiermee kun je de bezorging gedurende de dag volgen. Het is niet mogelijk om vooraf een exact bezorgmoment aan te geven.
Op de avond vóór de bezorgdatum ontvang je een Track & Trace-link met een tijdsindicatie. Hiermee kun je de bezorging gedurende de dag volgen. Het is niet mogelijk om vooraf een exact bezorgmoment aan te geven. Heb je de link niet ontvangen, bekijk dan je SPAM mail en je SMS inbox. Kun je het nog steeds niet vinden, neem dan contact op.
Nee, het is niet mogelijk om de bezorgtijd te wijzigen door de extreme drukte met kerst
Wij proberen het eerst bij de buren te bezorgen. Als die niet thuis zijn zetten we het ergens buiten neer en krijg je een melding. Als dit niet lukt nemen we het mee terug naar ons distirbutiecentrum en proberen we het een dag later opnieuw.
Wat vervelend! Maak direct foto's van de inhoud en neem zo snel mogelijk contact op met onze klantenservice.
Er zit een instructie in de doos (papier of via een QR-code naar een video). De meeste menu’s hebben ook de instructies staan op de product pagina onder het kopje “Instructies en Allergenen”. Kun je het alsnog niet vinden, dan kun je onze klantenservice vragen.
Tijdens de feestdagen kunnen wij geen aanpassingen doen aan de samenstelling van de boxen. Wil je de ingrediëntenlijst en allergenen inzien? Kijk dan bij de Instructies.
De menuboxen zijn (gekoeld) minimaal 2 dagen na ontvangst houdbaar zonder kwaliteitsverlies.
Helaas is het niet meer mogelijk om bestellingen voor kerst nog te wijzigen of te annuleren.
Check eerst je spam/ongewenste mail. Niet gevonden? Neem contact op en vermeld je bezorgadres, datum en e-mailadres. Wij sturen hem direct opnieuw.
Kijk naar de totaalprijs. Klopt het bedrag? Dan is de bestelling goed binnengekomen (de automatische telling wijkt soms af). Bij twijfel controleert onze klantenservice het graag voor je.
Heb je vragen? Neem geen contact op met het restaurant, zij kunnen je niet helpen. Neem in dat geval contact op met ons team. We hebben een live chat en nemen indien nodig telefonisch contact met je op. Spoed? De Live chat of Whatsapp zijn alleen open voor urgente vragen. Overige vragen kunnen via de email naar hello@eatsous.com. Let op: door kerstdrukte kan de wachttijd iets langer zijn.
Ophalen Informatie
Belangrijk: zorg dat je op de juiste datum bij het pick-up point verschijnt (controleer de datum in de bestelbevestigingsemail). Eerder komen heeft geen zin omdat je menu vers is en pas vlak van te voren wordt geleverd
Heb je gekozen voor afhalen bij een SOUS pick-up point? Controleer dan openingstijden onder aan de pagina.
Maroastraat 20, 1060LG Amsterdam, Netherlands
December 24, 11:00 - 15:00
December 25, 11:00 - 15:00
Thurledeweg 190, 3044 ES Rotterdam, Netherlands
December 24, 11:00 - 15:00
Heb je gekozen voor pick-up bij het restaurant? Dan vind je de juiste afhaaldag in de bestelbevestigingsemail, eerder komen heeft geen zin omdat je menu vers is en pas vlak van te voren beschikbaar is. Hieronder staan de openingstijden.
Utrechtseweg 180, 3818 ES Amersfoort
December 24, ophalen 12:00 – 16:00
December 25, ophalen 12:00 – 15:00
December 26, ophalen 12:00 – 15:00
Reijmerstokkerdorpsstraat 143, 6274 NK Reijmerstok
December 23, 16:00 – 18:00
Binnenweg 163, 2101 JH Heemstede
December 23, 09:00 – 17:00
December 24, 09:00 – 17:00
Stratumsedijk 9, 5611 NA Eindhoven
December 24, 15:00 – 17:00
December 25, 15:00 – 17:00
December 26, 15:00 – 17:00
December 31, 11:00 – 13:00
dr. A. Kuyperlaan 3, 1402 SB Bussum
December 24, 10:00 – 11:00
December 30, 10:00 – 11:00
Stratumseind 64, 5611 EV Eindhoven
December 19, 10:00 – 12:00
December 20, 10:00 – 12:00
December 24, 10:00 – 12:00
December 25, 10:00 – 12:00
December 26, 10:00 – 12:00
December 27, 10:00 – 12:00
December 30, 16:00 – 18:00
Dam 65, 2951 GA Alblasserdam
December 24, 14:00 – 17:00
December 25, 17:00 – 18:00
December 26, 14:00 – 17:00
December 31, 12:00 – 14:00
Stadionplein 8, 1076 CM Amsterdam
December 24, 12:00 – 16:00
December 25, 12:00 – 16:00
December 26, 12:00 – 16:00
December 31, 12:00 – 16:00
De Noordkade 4, 3341 SZ Hendrik-Ido-Ambacht
December 24, 14:00 – 17:00
December 25, 17:00 – 18:00
December 26, 14:00 – 17:00
December 31, 12:00 – 14:00
Valkenswaardseweg 14, 5582 VB Waalre
December 24, 12:00 – 14:00
C.T. Storkstraat 18, 7553 AR Hengelo
December 24, 11:00 – 13:00
December 25, 12:00 – 16:00
December 26, 12:00 – 16:00
2000+
Excellente reviews op Trustpilot (4.7)
“A delightful experience, enjoyed an exquisite meal. Neatly packaged, clearly described what you need to do to REALLY enjoy it. What a wonderful formula!”
“We ordered sous for our anniversary dinner. Since we have two children under three, it is not always possible to arrange a good night out. This way we could enjoy fine cuisine at home while the two little troublemakers slept peacefully. Delivery was smooth, preparation was easy, and tasting was ecstatic!”
“Perfect, every box is unique. We ordered for the first time during the pandemic and many times since then. Also, quite a few times as a gift for my friends—a perfect surprise on their doorstep! The refrigerated delivery service is the best! Would recommend 100%”
“Besides the great concept, diverse choice, and outstanding performance, communicating with sous was next level. Customer experience first. Very, very happy, and before I forget, the food is delicious!”
“Both boxes (Ron's Rames and Thai Boat) complemented each other perfectly in terms of flavors and presentation! We'll definitely be doing this again!”
“Delicious menu! Tasty and easy to prepare. You have to provide a nice ambiance yourself (nice plates, candles, music). If you create this romantic setting it will be a true 'night out'. Of course you have to go into the kitchen yourself to do the minimum of preparation, but it is also nice that you can make these beautiful creations on the plate yourself. Recommended!”
“The menu selection and delivery went very smoothly! A great way to have a lovely dinner at home with your guests, without being in the kitchen all the time. So all the time for catching up and enjoying great amazing food. Definitely something to do more often and try out the various restaurants.”
“I received this Surprise Restaurant Dinner meal prepared by Ron, the day before my birthday, from my sister-in-law who lives in Spain. I say Surprise Restaurant Dinner, because that's the ultimate experience I got after I unpacked the box, heated it according to the simple instructions and then enjoyed it with my husband of 48 years. The guy who had delivered it had given me a warm smile and said: enjoy it. ”
“We are huge fans of sous; as date nights out of the house with a baby aren't always that easy, we often have date nights at home with a sous box. This last time we had the Dijk 9 Autumn Menu, and of all the sous boxes we've ordered over the past few years, this was absolutely the best!”
“The information on the site matches reality. Ordering is simple. Delivery is easy to track online and always on time. And the quality of the food is always a reason to be happy. For us, there's no need to get in the car and drive to a restaurant anymore. And nobody has to be the designated driver anymore.”
“It was delicious. Both the Indonesian rice table and the Chinese shared dining meat dishes were tasty. In December, we're going for the Dick Middelweerd menu. I think this is a great formula. I'm going to use it more often.”
“A delightful experience, enjoyed an exquisite meal. Neatly packaged, clearly described what you need to do to REALLY enjoy it. What a wonderful formula!”
“We ordered sous for our anniversary dinner. Since we have two children under three, it is not always possible to arrange a good night out. This way we could enjoy fine cuisine at home while the two little troublemakers slept peacefully. Delivery was smooth, preparation was easy, and tasting was ecstatic!”
“Perfect, every box is unique. We ordered for the first time during the pandemic and many times since then. Also, quite a few times as a gift for my friends—a perfect surprise on their doorstep! The refrigerated delivery service is the best! Would recommend 100%”
“Besides the great concept, diverse choice, and outstanding performance, communicating with sous was next level. Customer experience first. Very, very happy, and before I forget, the food is delicious!”
“Both boxes (Ron's Rames and Thai Boat) complemented each other perfectly in terms of flavors and presentation! We'll definitely be doing this again!”
“Delicious menu! Tasty and easy to prepare. You have to provide a nice ambiance yourself (nice plates, candles, music). If you create this romantic setting it will be a true 'night out'. Of course you have to go into the kitchen yourself to do the minimum of preparation, but it is also nice that you can make these beautiful creations on the plate yourself. Recommended!”
“The menu selection and delivery went very smoothly! A great way to have a lovely dinner at home with your guests, without being in the kitchen all the time. So all the time for catching up and enjoying great amazing food. Definitely something to do more often and try out the various restaurants.”
“I received this Surprise Restaurant Dinner meal prepared by Ron, the day before my birthday, from my sister-in-law who lives in Spain. I say Surprise Restaurant Dinner, because that's the ultimate experience I got after I unpacked the box, heated it according to the simple instructions and then enjoyed it with my husband of 48 years. The guy who had delivered it had given me a warm smile and said: enjoy it. ”
“We are huge fans of sous; as date nights out of the house with a baby aren't always that easy, we often have date nights at home with a sous box. This last time we had the Dijk 9 Autumn Menu, and of all the sous boxes we've ordered over the past few years, this was absolutely the best!”
“The information on the site matches reality. Ordering is simple. Delivery is easy to track online and always on time. And the quality of the food is always a reason to be happy. For us, there's no need to get in the car and drive to a restaurant anymore. And nobody has to be the designated driver anymore.”
“It was delicious. Both the Indonesian rice table and the Chinese shared dining meat dishes were tasty. In December, we're going for the Dick Middelweerd menu. I think this is a great formula. I'm going to use it more often.”
“A delightful experience, enjoyed an exquisite meal. Neatly packaged, clearly described what you need to do to REALLY enjoy it. What a wonderful formula!”
“We ordered sous for our anniversary dinner. Since we have two children under three, it is not always possible to arrange a good night out. This way we could enjoy fine cuisine at home while the two little troublemakers slept peacefully. Delivery was smooth, preparation was easy, and tasting was ecstatic!”
“Perfect, every box is unique. We ordered for the first time during the pandemic and many times since then. Also, quite a few times as a gift for my friends—a perfect surprise on their doorstep! The refrigerated delivery service is the best! Would recommend 100%”
“Besides the great concept, diverse choice, and outstanding performance, communicating with sous was next level. Customer experience first. Very, very happy, and before I forget, the food is delicious!”
“Both boxes (Ron's Rames and Thai Boat) complemented each other perfectly in terms of flavors and presentation! We'll definitely be doing this again!”
“Delicious menu! Tasty and easy to prepare. You have to provide a nice ambiance yourself (nice plates, candles, music). If you create this romantic setting it will be a true 'night out'. Of course you have to go into the kitchen yourself to do the minimum of preparation, but it is also nice that you can make these beautiful creations on the plate yourself. Recommended!”
“The menu selection and delivery went very smoothly! A great way to have a lovely dinner at home with your guests, without being in the kitchen all the time. So all the time for catching up and enjoying great amazing food. Definitely something to do more often and try out the various restaurants.”
“I received this Surprise Restaurant Dinner meal prepared by Ron, the day before my birthday, from my sister-in-law who lives in Spain. I say Surprise Restaurant Dinner, because that's the ultimate experience I got after I unpacked the box, heated it according to the simple instructions and then enjoyed it with my husband of 48 years. The guy who had delivered it had given me a warm smile and said: enjoy it. ”
“We are huge fans of sous; as date nights out of the house with a baby aren't always that easy, we often have date nights at home with a sous box. This last time we had the Dijk 9 Autumn Menu, and of all the sous boxes we've ordered over the past few years, this was absolutely the best!”
“The information on the site matches reality. Ordering is simple. Delivery is easy to track online and always on time. And the quality of the food is always a reason to be happy. For us, there's no need to get in the car and drive to a restaurant anymore. And nobody has to be the designated driver anymore.”
“It was delicious. Both the Indonesian rice table and the Chinese shared dining meat dishes were tasty. In December, we're going for the Dick Middelweerd menu. I think this is a great formula. I'm going to use it more often.”